bigstock-Beauty-Portrait-Of-African-Ame-429068408.jpg

FAQs

DESIGNER SUNGLASSES ONLINE

Logo Editable-05.png

FAQS About Our Products & Services

Are all of your products authentic?


We guarantee that all of our products are 100% Authentic. Fashion Eyewear is an authorised retailer; all of our products are entirely genuine and purchased directly from the brand manufacturers. This allows us to offer you the latest eyewear trends at extremely competitive prices.

Is my order inspected before it is shipped?


We pride ourselves on quality and excellence in our service. Every order is checked and all of the eyewear is thoroughly inspected, cleaned, and securely packaged before it is dispatched to you.

What accessories do I receive with my eyewear?


We always include all the materials provided for your eyewear from the brand. All of the eyewear comes with a protective storage item and cleaning cloth. Some products may have more accessories included.

Why didn’t I receive a hard case with my eyewear?


Some eyewear is supplied with a hard case and some with a soft case/pouch. We can't control the accessories the brand supplies us with; however, we can promise you that your eyewear will come with its original packaging, inclusive of all accessories, as provided by the brand.

I want to purchase an item but I don't know whether they would suit me, can you help me?

 

Use our, Try before you buy app on our site.

 

Do you sell bifocal and varifocal glasses?

 

Not at this moment in time.

 

Do you sell a range of children’s sunglasses?

 

We are looking to sell children’s sunglasses in the future.

Are my payments secure?


At Designer sunglasses online we take all possible steps to ensure that your personal information is 100% confidential at all times. All online transactions carried out are through our 3rd party payment service providers, Pay Pal and Stripe.  Pay Pal and Stripe are leading worldwide independent payment service providers and are recognised for offering exceptional service and maintaining high professional standards. Designer Sunglasses Online does not accept or retain any customer payment information.


Do I need to create an account when making a purchase?


Not if you don’t want to, you can place an order as a guest. If you are buying for the first time with us, we do recommend you to create a user account. This provides you with a personal section where you can track your order and also contact us regarding an order update if necessary. Your password and user name is known only to you and must be kept secure at all times.

What payment methods can I use?


We accept all major credit/debit cards. PayPal and Stripe are also accepted as methods of payment. 

I’ve forgotten my password.


If you have forgotten your password, simply click on the “Login” button like you would usually do to log in and select the “Forgot your password?” option.

What is your Privacy Policy?


Click Here for our full Privacy Policy


Do you offer a price match policy?


Designer sunglasses online promises that you are buying your glasses at a price that cannot be beaten; that is why we will match any like-for-like quote.
 

Buying From Us?